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Return policy

Return conditions for agreements between UNICRAFT BV. and business customers:

Upon receipt of a delivery, please make sure to count the number of packages and their physical state. If something seems damaged or missing, please mention this on the delivery note and have the transporter sign it. All requests have to made within 8 days after delivery. Should damage have resulted from the transportation of the goods, let us know immediately via e-mail (  or by phone (+32 (0) 12 225 226). 

The return of goods, for whatever reason, must take place within 8 days after delivery and with our written approval. A return of goods without our written approval will be rejected and not refunded. The goods must be returned in their original packages accompanied by a letter restating the reason for the return to following address: Unicraft BV., Daalstraat 35, 3832 Ulbeek - Belgium. The customer will bear the costs for the return shipment, unless this is due to a mistake in our services. 

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